Using Low-Cost Per App Passes with RapidStartCRM

RapidStartCRM is built on Microsoft’s Dataverse, the core of the Power Platform. This means that RapidStartCRM is just as customizable as any of Microsoft’s first-party applications, like Dynamics 365 Sales for example. RapidStartCRM is designed to be a basic Sales and Service app “accelerator”.  While it is a fully functioning app, for many it is the starting point for much more. In this series we will outline some simple-to-perform solutions to common things customers ask about RapidStartCRM.

Some time ago Microsoft released a new “license” type called the Power Apps Per App Pass. This “license” was priced at $10/User/Mo (It will be reduced to $5/User/Month in Oct 21). We specifically designed RapidStartCRM to be able to take advantage of these low-cost licenses that are called “Passes”. This pass is a little different from Microsoft’s typical cloud licenses. This post will explain how to acquire and use these low-cost passes.

Capacity vs User License

These new low-cost passes are actually part of what Microsoft calls “Capacity”. Within the Capacity category are things like your Storage, add-ons and API requests. To see this for your organization, log into the Power Platform Admin Center, then in the sidebar select Resources, and then Capacity. Using Passes requires two steps.

1. Purchase Passes

Open the Microsoft 365 Admin Center. Under Billing in the sidebar, select Purchase Services. Type “Power Apps per app plan” in the search bar, scroll to it, and click “Details”.

On the Product page you will see an option to “Buy Licenses”. If you would like to help support us, your could put our referral number in the space which has no effect on you at all. You will also notice that “Assign Licenses” is greyed out. This is because these “Passes” are not “assigned” to specific users like other license types. More on that next.

2. Assign Roles

Now that you have acquired your “Passes”, let’s go through the process of assigning roles to users of the RapidStartCRM app(s)  (up to the number of passes you have). We will go to the RapidStart Settings to do this. From the RapidStartCRM app click on the app name (upper left) to open the Apps pane. Then select RapidStart Settings App.

Select “Users” in the sidebar if necessary, then scroll down to the user and click on their name.

In the User’s Security Roles panel, select the role(s) for this user. Note that there may be a slight delay before the blue checkbox appears as the role is being applied in the backgound. You can also remove existing roles the user may have here.


That’s it, your user should now have access the RapidStartCRM app.

If you have any questions feel free to post them in the Free Support Forum.

If you need a more advanced solution, contact Forceworks.

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