As long as the email has an HTML format, which most do, including Outlook.

The generated code is HTML so that you can place CSATs on web pages. Like on a “Thank You” page after someone completes an interaction, for example.

This free app does not provide that, but our team could certainly make that work for you. Check our Support Options.

You can make as many CSATs as you want. Submissions coming into RapidStart CRM will show which CSAT was used. So, you could have a “sales” CSAT for your Sales Team, a “service” CSAT for your help desk, and an “hr” CSAT for your HR Team to see ratings for either.

If you are comfortable with HTML, you can edit the code. For example, you can change fonts, and colors, or point to your own images. Just don’t break the links!

All submissions of ratings and comments go into Azure tables on our tenant. Each submission record contains your CSAT name, company name, and organization ID. The response retrieval process is tied to your Organization ID. As your responses are collected, they are permanently deleted from this database.

Sure. By default, the Power Automate Flow collects responses once per day. However, this Flow is in your environment, so you can easily change the time interval or deactivate it. The Flow’s only job is triggering the collection of responses.

This is designed to be used with our RapidStart apps and forms in our RapidStart CRM app. It has no value outside of that. But RapidStart CRM is also Free!

Nope. You could add this to every user’s email in the organization. Only RapidStart CRM users creating the CSAT configurations or seeing the data need a license.

Yes and No. You can start with a free 30-day trial from Microsoft. After that, you get 250 or 500 credits per user per month, depending on your Power Apps license. If that is not enough credits, you can purchase AI Builder Capacity from Microsoft or just deactivate the Power Automate Flow. Comment Records will still be imported, but the sentiment field will be blank.

Sentiment Analysis is part of AI Builder and is powered by Azure AI. It can analyze up to 5,120 characters which are roughly 800 words. This is far more than what your commenters will provide.

It analyzes each sentence, gives it a sentiment score, and then averages all the scores. Most commenters will not provide much more than a single sentence, so the positive, neutral, or negative score should be quite accurate.

You can always read the actual comments directly, but if you have a high volume, this can help you zero in on issues.

We are planning to add the Net Promoter Score (NPS) model as a CSAT option in the future.