Answers to some common questions about RapidStartCRM.
What can I do with The Original RapidStartCRM, "out of the box"?
RapidStartCRM is a simple-to-use CRM solution. Within RapidStartCRM you can track potential customers (Prospects), as well as manage your current customers (Contacts and Accounts).
In addition you can create and track Sales Opportunities and Service Cases for your Contacts and Accounts.
Our Addons, like Field Service and Project Service, add more capabilities to The Original RapidStartCRM
Why is RapidStartCRM now free? What's the catch?
There is no catch. We have been offering RapidStartCRM apps since 2015 at a very low cost, and at this stage we have recovered all of our development costs.
We decided that as many people as possible should be able to use them for success with Microsoft Business Applications, and eliminating the cost will open our apps up to people who had to struggle to get approvals and other things for what was a very inexpensive app in the first place.
If you are currently paying for one of our accelerator apps, you will no longer receive a bill for them.
How do you make money with this?
Many people start with our accelerators, and then seek to expand on their capabilities. While they can utilize any competent partner, or do it themselves if they are comfortable, enough people decide to engage our services, as the original developers of RapidStartCRM, to assist.
In addition, we have developed some Addons to quickly add valuable capabilities, that we will still charge for.
Can you explain this "Power Platform" in layperson's terms?
Sure, imagine that the “Platform” is a $10 hamburger. Any of Microsoft’s first-party apps, like for example, Enterprise Sales, adds a very thick slab of cheese to that hamburger for an additional $85. Alternatively, RapidStartCRM adds a very thin slice of cheese to that hamburger for no additional cost. If you ever outgrow RapidStartCRM, you can opt to have our free slice, replaced with their $85 slab, on the same hamburger. The hamburger itself, would not have to be replaced. We call this “cheese swapping” an “Upgrade”.
What's the difference between the Original RapidStartCRM and your other Apps?
RapidStartCRM is our “Starter” app for any business that wants to move up from Outlook and Spreadsheets to Microsoft Business Applications. It is focused on Prospects, Contacts, Companies, Opportunities and Cases. It is designed as a “general purpose” solution for the most common business model and is not specific to a particular industry.
In addition, we have built both “industry specific” and “business model specific” applications using our RapidStartCRM foundation as the core. For example, for customers whose business model is specific to Referrals, we built our RapidStartCRM Referral, a business model specific version that addresses the unique needs of the Referral business model.
We have many other “industry specific” and “business model specific” applications in our pipeline. Feel free to reach out about yours, and maybe we will build it!
How does RapidStartCRM compare to Dynamics 365 Professional?
Dynamics 365 Sales Professional and Dynamics 365 Service Professional are Microsoft’s first-party applications targeting Small and Mid-Sized businesses. These were not built from scratch, rather they are feature-limited versions of Microsoft’s current Enterprise applications. RapidStartCRM is not a handicapped version of a larger product, rather it was built specifically, from the ground up, to be a simple-to-use CRM Application.
The customizability and extensibility of RapidStartCRM and Microsoft’s applications are identical as they are all built on Microsoft’s Dataverse platform.
In addition to being much easier to use, RapidStartCRM is also significantly less expensive since it runs on Power Apps licensing as low as $10USD/PUPM, versus Dynamics 365 Professional, which costs $65USD/PUPM (retail).
What exactly is RapidStartCRM in Microsoft technical terms?
RapidStartCRM is a Model-Driven Power App built on Microsoft’s Dataverse (formerly called Common Data Service (CDS)) platform. Dataverse is the same platform that Microsoft’s first-party apps, like Dynamics 365 Enterprise Sales or Service, are also built on.
What if RapidStartCRM is close to my needs, but not perfect?
Every business is different. That’s why all of our RapidStartCRM apps, including the purpose-built industry ones, are fully extendable/customizable. Depending on how technical you are, you can customize them yourself. But we know that many customers will not have the time, or interest, in learning how to customize themselves, so we offer paid service from our parent company Forceworks Global for that purpose.
How do I install RapidStartCRM?
We created an Installation Steps page here
Can people who are outside of my organization, like contractors, use this?
Yes they can! After adding them as Guest users to your Azure Active Directory account, they can be given access to RapidStartCRM. Note: you will still need a $10 Power Apps Per App license for each of them.
Can I "Upgrade" RapidStartCRM to Microsoft's Dynamics later?
Yes, however, as of today, moving from RapidStartCRM to Microsoft’s first-party applications is a migration project. But our observation is that once customers start using RapidStartCRM, and they customize and extend it to meet 100% of their organization’s needs, moving to the first-party apps is not really an option they even consider.
We have over 50,000 users of RapidStartCRM… and we are not aware of a single organization that has moved from RapidStartCRM to Microsoft’s first-party applications.
What are the minimum Microsoft licenses required to run RapidStartCRM Apps?
Today you will need a minimum of one Power Apps Per User license @$40 USD/pupm, and then as many of the Power Apps Per App licenses @$10 USD/pupm as you have additional users. The reason you need the one $40 license is to get enough storage allocation to use the app.
Where do we buy the Microsoft Power Apps Licenses?
You can buy the licenses from your current partner, Forceworks Global Us) or directly from Microsoft… there is no difference in cost.
Why am I hearing a lot higher license costs from Microsoft and other partners?
You are probably hearing about costs for the full Microsoft Dynamics 365 Enterprise Apps. While everybody else would prefer that you buy those more expensive licenses, RapidStartCRM was designed to run on what is called the Power Apps Per App “platform” license, which is only $10. Microsoft recently separated their own first-party apps (Sales, Service, etc.) from the Platform that they run on, and made that same platform available for ISVs like us to build on. It’s one of those Win-Win situations.
What if I already have the necessary licenses?
No problem. RapidStartCRM apps can be installed on any Dynamics 365 Customer engagement licenses, in addition to the much lower cost, Power App Per App licenses. They will work the same.
Don't I already have Power Apps licensing in my Microsoft 365?
You do, but the Power Apps capabilities that are included with Microsoft 365 are limited. RapidStartCRM apps require a Dataverse environment to run, so you will need the “Full” Power Apps licenses. See minimum licensing above.
Do you provide Support?
We recently decided to make all of our RapidStartCRM Accelerator apps free. We have created a free support forum here, but from our team, there is no free support. RapidStart’s parent company Forceworks Global can provide paid support, customization and development services.